Shipping policy
At Scentlor, we are committed to delivering your favorite fragrances quickly and securely. Please review our shipping policy below for a smooth and hassle-free shopping experience.
1. Shipping Locations
- We currently offer shipping to all locations within Pakistan.
- Our deliveries are handled by trusted courier services to ensure safe and timely delivery.
2. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive a tracking number once your order has been shipped.
3. Estimated Delivery Time
- Standard delivery time across Pakistan is 2-5 business days.
- Delivery times may vary based on your location and courier service availability.
4. Shipping Charges
- We offer free shipping on orders above a certain amount (if applicable).
- A standard shipping fee may apply for orders below the free shipping threshold.
5. Delays & Courier Issues
- While we strive to deliver on time, unexpected courier delays may occur.
- Scentlor is not responsible for delays caused by the courier company.
6. Order Tracking & Support
- Once your order is dispatched, you will receive a tracking link via email or SMS.
- If you experience delays or issues with your delivery, please contact our customer support for assistance.
7. Undelivered or Lost Packages
- If a package is lost in transit or undelivered, please inform us immediately.
- We will work with the courier to resolve the issue as soon as possible.
8. Contact Us
If you have any questions about our shipping policy, feel free to reach out to our support team:
📧 Email: info@scentlor.com
📞 Quick WhatsApp Support: Chat on WhatsApp
We appreciate your trust in Scentlor and look forward to delivering the best fragrances to your doorstep!