Refund Policy

At Scentlor, we are committed to providing high-quality fragrances and ensuring customer satisfaction. Due to the nature of our products, we do not offer refunds once an order has been shipped. However, we understand that unforeseen issues may arise during delivery. In such cases, we offer a replacement policy under the following conditions:

1. Eligibility for Replacement

We will gladly replace your order if:

• The package arrives broken or damaged.
• The products inside are damaged or leaking.

2. How to Request a Replacement

To initiate a replacement request, please follow these steps:

1. Contact our Customer Support within 48 hours of receiving your order.
2. Provide clear photos showing the damage to the packaging and/or products.
3. Email your request to info@scentlor.com or contact us via WhatsApp Support.
4. Once verified, we will arrange for a free replacement of the damaged product(s).

3. Important Notes

• No refunds or replacements will be issued for orders due to change of mind or incorrect selection.
• This policy only applies to damaged goods received upon delivery.
• The replacement process may take a few business days, depending on the verification process and courier timelines.

4. Contact Us

If you have any questions or concerns regarding our Refund Policy, feel free to reach out to our support team:

📧 Email: info@scentlor.com
📞 WhatsApp Support: Chat on WhatsApp

We appreciate your trust in Scentlor and are here to ensure a seamless shopping experience!